Every member has a direct line to us. Whether it's the app, your programming, your wearable, or your membership — email support@vikinghealth.world and a real person on the team will get back to you, usually within one business day.
Contact
Getting Started
Your membership gives you access to the Members Area at members.vikinghealth.world and in the Viking Health Co. app. Sign in with the email address on your membership. If you haven't set a password yet, use "Forgot password" on the sign-in screen and we'll email you a reset link.
Want to see the platform before joining? The interactive demo walks through every screen without an account.
Connecting a Wearable
Go to Profile → Devices and connect WHOOP, Apple Health, or Oura. Your recovery, sleep, heart-rate variability, and resting heart rate then sync automatically each morning, and your training intensity adapts to them.
- No data showing? Confirm the device is still authorized under Profile → Devices. Your first readiness score appears the morning after connecting.
- Apple Health: in the iOS app, allow the Health permissions when prompted. You can change these any time in iOS Settings → Privacy & Security → Health → Viking Health Co.
- Recovery says "Not connected": that's the app being honest rather than showing a false zero. Connect a device and it fills in.
Your Data
- What we store: your health and performance data, described in full in our Privacy Policy.
- Exporting or correcting your data: email support@vikinghealth.world and we'll help.
- Deleting your account: you can delete your account and its data at any time from Profile → Delete Account in the app, or use the account deletion page. Deletion is permanent.
- We do not sell your health data.
Membership & Billing
- Memberships are billed through Square. Manage or cancel any time by emailing support@vikinghealth.world.
- Changing tiers (Foundation, Optimized, Elite) takes effect on your next billing cycle.
- See Memberships for what each tier includes.
App Troubleshooting
- Something looks stale: close and reopen the app — it refreshes your dashboard whenever it returns to the foreground.
- Not receiving notifications: check iOS Settings → Notifications → Viking Health Co., and confirm notifications are enabled in the app under Profile.
- Photo upload failing: make sure camera and photo permissions are granted in iOS Settings. If a large set still fails, try uploading one photo at a time and let us know.
- Still stuck? Email support@vikinghealth.world with your device model and iOS version and we'll take it from there.
Health & Safety
Viking Health Co. provides fitness, nutrition, and performance guidance. We are not a medical provider, and nothing in the Services is medical advice, diagnosis, or treatment. Consult a qualified healthcare professional before beginning any exercise or nutrition program, and stop and seek medical attention if you experience pain, dizziness, or other concerning symptoms.
Legal
See our Terms of Service and Privacy Policy.